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How To Manage Stress At the Workplace

Is this page for me ? - misconceptions about stress :

1. Stress-related symptoms and psychosomatic diseases are all in my head: therefore they can't really injure me.
2. Only weak people suffer from stress
3. I’m not responsible for the stress in my life – stress is unavoidable these days – we’re all victims.
4. I always know when I begin to suffer from excessive stress.
5. It is easy to identify (only realize) the causes of excessive stress.
6. All people respond to stress in the same way.
7. When I begin to suffer from excessive stress, all I have to do is sit down and relax.

What is stress ?

Anxiety has in recent years come to be identified with the term ‘stress’. According to most behavioral scientists, it is usually this emotion which people are experiencing when they talk about the stress in their lives. Other affective states, such as anger, hostility, fear and depression can also be stressful. What they all have in common is that they are a psycho- physiological arousal in reaction to some stimulus that triggers a in response to the demand it places on the person.

This ‘stress response’ can be elicited by a stress or that is physical e.g. excessive heat, cold, noise, related to digestion – or metabolism. Eg.caffeine, nicotine, amphetamine.

Most often, however, it is a reaction to a stimulus interpreted by a person as being threatening, frustrating, challenging or aversive. Eg. Events – automobile accident, death of spouse, losing of keys, - depression, anger are stressful.

In each case, the way the individual interprets the events will determine which emotion or form of stress will be felt. Stress is a killer work place illness.

Similar responses to Stress :

What ever the cause is , underlying every type of stressful reaction is a pattern of physiological activity that is quite constant, no matter what specific emotion sustained. These are :

1. Stressful reaction
2. Physiological activity
3. Sustained emotion

Walter Cannon (Physiologist) calls stress as a 'fight or flight' response

Both the autonomic nervous system and the endocrine system are involved in the responses with manifold changes resulting in tissues and organs throughout the body. Once the neo-cortex of the brain recognizes a stimulus as a threat to the person’s well being, neural impulses release hormones from the adrenal, pituitary, thyroid and other glands which prepare the individual for vigorous action.

They bring
1. dilation of the pupils of the eyes
2. accelerate the heart- strengthen its pumping action
3. Increase blood flow – and oxygen supply to the arm and leg muscles.
4. Curtail the process of digestion
5. Add more sugar to the blood stream

All these are immediate, aggressive, physical response to the stressful situation.

Unfortunately, the hormones released into the blood stream (epinephrine, ACTH, Cortisol etc) which bring about these changes that ready the body for action are likely to damage various organs and their tissues if the substances remain in circulation too long.

When stress is experienced repeatedly at frequent intervals, there is medical evidence galore that such physical disorders as peptic ulcers, ulcerative colitis, coronary heart disease, strokes and arthritis are likely to be the outcome.

If their illnesses are the result of prolonged or excessive stress, they are given the genetic label 'psychosomatic or psycho-physiological' disease. Even cancerous infections, high B.P, headaches are attributable to stress.

But not all stress is harmful.

Dr. Hons Selye- the world’s foremost authority on the subject of stress says that some stress experiences are positive in their life consequences, whereas others are detrimental.

Positive stress is called enstress and negative stress is called distress.

Persons who perceive themselves as winning experience enstress. It is accompanied by a sense of achievement, triumph and exhilaration.
People who feel they are losing undergo distress. Disappointment, helplessness, desperation, insecurity or inadequacy produces stress of this type.

Cognition related to stress :

Richard Lazarus in ' Coping with stress' emphasizes the important role played by cognition- (i.e. thought or perception) in the individuals stress response. Lazarus regards situations only when perceived or appraised negatively.

Thus, for a stress response to occur, a person must be aware of an exterior or interior demand that calls into question his or her ability to cope with it successfully and painlessly.

Evidences of Stress :

1. General irritability – hyper excitation or depression.
2. Pounding of the heart.(on indication of high B.P)
3. Dryness of throat and mouth
4. Impulsive behavior, emotional instability
5. The over powering urge to cry or run and hide
6. Inability to concentrate, flight of thoughts, and general disorientation.
7. Predilection to become fatigued, and the loss of the joie de vive
8. ‘Free-floating anxiety’ – i.e. afraid, but unable to recognize why?
9. Emotional tension and alertness., a feeling of being keyed up
10. Trembling, nervous tic. (I.e.) brief, recurrent, irresistible movement of a small segment of the body.
11. Tendency to be easily startled by sounds that are not loud.
12. High pitched, nervous laughter,
13. Shuttering and other speech difficulties
14. Gnashing or grinding of the teeth/
15. Insomnia
16. Sweating
17. The frequent need to urinate
18. Diarrhea, indigestion, queasiness in the stomach, and sometimes even vomiting
19. Migraine headache
20. Premenstrual tension or missed menstrual cycle.
21. Pain in the neck or lower back
22. Loss of appetite or compulsive eating
23. Increased smoking
24. Increased use of legally prescribed drugs. – tranquilizers or amphetamines
25. Alcohol and drug addiction
26. Nightmares
27. Neurotic behavior
28. Psychoses
29. A marked proneness to accidents.
30. Absenteeism.(avoidance of contact with stressful situation)
31. Poor work performance (slipping obviously below the person's ordinary level of competence.
32. Excessive use of defense mechanisms – such as denial, rationalization, projection which unconsciously enable one to fail to recognize, explain away or find someone else the flames in one’s self.

Modes of Assisting :

1. The helper should take a non-judgmental way and assist the client to realize that they are responsible for much of the stress in their lives and that it is self-propagated. The client should interpret for themselves – realize and accept responsibility to reduce of excessive stress.
2. Prevent occurrences that are likely to result in stress. The Counselor can help clients to find ways to make changes in their own lives, which will enable them to avoid, minimize or modify their occasions of stress. eg. take a new job.
3. Teach them to develop self-awareness. (What signs, symptoms) also to identify their personal stresses.
4. Help to modify their unrealistic or irrational beliefs about themselves, life, work, people and God.
5. Help to understand the way their stress has been developing. They need to be taught :
1. That the events in their lives which are resulting in painful emotions and potential diseases are not causing these result, but only providing occasions for them.
2. That their interpretations of these events are what causes the emotions and damage.
3. That these interpretations are based on their beliefs i.e.. convictions formed through past experience.
4. That when a stressful situation or event cannot be avoided, it is possible to reduce distress by modifying one’s beliefs and interpretations.

Eg. an always hurrying, perfectionist, competitive Type A. Executive who is driving himself rapidly toward a heart attack by taking on too many time-consuming responsibilities is experiencing frequent anger and impatience. He believes people are unworthy of time or attention and they will be rewarded only if they accomplish in their life-time all the things which they are capable”. He recognizes –as this belief maintained – and work opportunities are interpreted as irrefutable. Such a belief was probably learned early in life from achievement oriented parents and other adults.

Possible Treatments :

- Dietary modification
- Neuromuscular relaxation
- Assertiveness training
- Meditation
- Time management
- Social skill training
- Conscious avoidance of stressors
- Biofeedback
- Physical exercise
- Voluntarily controlled respiration
- Systematic desensitization


Suggestions for HR People :

1. Strive to accept and to like yourself as you are. If you enjoy being you, it will be easy for you to spontaneously show esteem for your clients.
2. Maintain your own support networks. Invest your leisure time regularly in social activities-express your feelings-survive crises. Receive the esteem and affection of others - develop realistic goals.
3. Balance your life not overloading it with work. There is demand- but do not neglect your own well being. Time should be set aside spiritual, mental, intellectual, cultural – exercises….
4. Take vacations regularly-sometime for leisure everyday
5. Be realistic- keep your Mental health.
6. Live today and have the moment.

To post a feedback or make a comment or enquire further contact hrd@madrasmarkets.com.

For in-depth discussion of issues send an email to hrdissues-subscribe@yahoogroups.com. Contact us for further consultation.

 


management consulting, approaches, techniques, resources for management offshore search engine marketing, email marketing, internet marketing, online conferences HR, HRD research and trends in chennai, performance appraisal, salary survey, compensation and benefits survey, contract HR services, e-learning IT, outsoucing, development, programming, offshore software outsourcing using asp.net, vb.net, asp, vb, linux, python, perl, access, ms-sql, my-sql, php nuke, os commerce storyboards, screenplay, short stories, journal articles, books, pre-production, production and post production serviceso Email, Telephone, Egroup contact
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